Terms of Service

By using Pruv you agree to these terms.

About the platform

Pruv is an online marketplace where students and local businesses that serve students list products for others to buy. We provide the platform, and payment handling for product orders. Sales are agreements between buyers and sellers.

Your account

• You must give accurate information and keep your password private.
• You are responsible for everything done through your account.
• If you are under 18, use the platform with the permission of a parent or guardian.

Products

• List only things you own or are able to provide, described honestly.
• Not allowed: illegal items, weapons, drugs, counterfeit goods, stolen goods, adult content, exam papers or answers, and anything that helps someone cheat.
• We may remove any product or suspend any account that breaks these terms.

Payments and fees

• Buyers pay through Paystack at checkout. Payments are held by Pruv until the order is completed.
• Sellers pay a 2% commission on the item price of each completed sale. The rest is paid out to the seller's bank account.
• Buyers pay a 2% service fee on the item price, plus the Paystack processing fee. Both are shown at checkout before you pay.
• Payouts are sent after the buyer confirms the order, or after we resolve a dispute in the seller's favour.

Delivery and confirmation

Sellers set which delivery options they offer and what each costs. Meetups and campus delivery are for buyers on the seller's own campus, and delivery to other campuses is available only where the seller offers it. Sellers should deliver the product as described. Buyers should confirm the order only after receiving what they paid for. Confirming releases the payment to the seller.

Problems and refunds

• If something goes wrong, the buyer or the seller can report a problem on the order and add photos. For a damaged or not-as-described item, a photo and a short description are required. We keep a copy of the listing as it was when the order was placed, and we may look at how often someone reports problems. The payment stays on hold while we review both sides, and each person can reply on the order.
• We may release the payment to the seller, or refund the buyer in full or in part. We explain every decision to both people. Refunds go back to the original payment method through Paystack and can take several business days.
• A delivered order that the buyer neither confirms nor reports within 3 days is released to the seller automatically. When a meetup or campus delivery is handed over with the buyer's code, this is 1 day.
• Our decision on a disputed order is final within the platform.

Keep product payments on the platform

Do not ask for or make payments for products outside Pruv. Those payments are not protected.

Conduct

Be respectful. Harassment, fraud, spam and misuse of the platform are not allowed and can lead to account removal.

Liability

We do our best to keep the platform running and safe, but we cannot guarantee the quality of items listed by users. To the extent the law allows, our liability is limited to the amount paid for the affected order.

Changes

We may update these terms from time to time. Continuing to use the platform means you accept the updated terms.

Questions? You can email us at support@pruv.com.ng or message us on WhatsApp.